SFRC Staff

VoIP Phone

View tutorials on use of your Cisco Voip phone click Here

To retrieve your messages from a remote location:

Call: (352) 273-1000

This will get you into the system.

When asked enter the phone # (Just the last 5 numbers)

When you hear your voice message press the star button

Your ID is last 5 numbers of your phone. Enter this and then #

Then you enter your password followed by #

HELPFUL HINTS FOR VOIP PHONES

TO LEAVE A MESSAGE IN MAILBOX WITHOUT CALLING THE NUMBER

ACCESS THE LINE (GET DIAL TONE) - PRESS STAR – DIAL 5 DIGIT NUMBER

TO TRANSFER A CALL WITHOUT ANNOUNCING WHOSE CALLING

PRESS TRANSFER SOFT KEY - DIAL NUMBER – PRESS TRANSFER SOFT KEY AGAIN

TO TRANSFER A CALL - ANNOUNCING THE CALLER

PRESS TRANSFER SOFT KEY – DIAL NUMBER – ANNOUNCE THE CALLER

          1.   IF ACCEPTED - PRESS TRANSFER SOFT KEY & HANG UP

          2.   IF DENIED – PRESS END CALL – PRESS RESUME TO GET CALLER BACK

TO TRANSFER A CALLER DIRECTLY TO SOMEONE’S VOICEMAIL

PRESS TRANSFER SOFT KEY - PRESS STAR – DIAL 5 DIGIT PHONE NUMBER & IMMEDIATELY

PRESS TRANSFER SOFT KEY

(NOTE: IF YOU DON’T PRESS THE TRANSFER KEY FAST ENOUGH THE CALLER WILL NOT HEAR ALL OF THE CALLED PARTY’S GREETING)

TO FORWARD A COPY OF A MESSAGE TO AN ASSOCIATE

PRESS # DURING OR 5 IMMEIDATELY AFTER LISTENING TO MESSAGE

FOLLOW THE VOICE PROMPTS

TO PLACE A CONFERENCE CALL

DIAL THE 1ST NUMBER – SPEAK TO ANSWERING PERSON

PRESS MORE SOFT KEY – PRESS CONF SOFT KEY

DIAL 2ND NUMBER – SPEAK TO ANSWERING PERSON

REPEAT STEPS ABOVE UNTIL ALL PARTIES ARE CONNECTED

TO PLACE 3-WAY CALL USING TRANSFER SOFT KEY

DIAL 1ST NUMBER – SPEAK TO ANSWERING PERSON

PRESS TRANSFER SOFT KEY

DIAL 2ND NUMBER – SPEAK TO ANSWERING PERSON

TOGGLE BACK UP TO 1ST CALL – PRESS MORE SOFT KEY

PRESS JOIN SOFT KEY

TO PLACE MEET-ME-CONFERENCE CALL (SET UP 10 MINS IN ADVANCE)

CALL TELECOM TO GET A NUMBER TO USE FOR CONFERENCE

GIVE NUMBER AND TIME TO CALL IN TO PARTICIPANTS – NOTE: IF THEY ARE CALLING

FROM NON-CAMPUS NUMBERS THEY MUST DIAL THE 7 DIGIT NUMBER – CAMPUS

NUMBERS NEED TO DIAL 5 DIGITS ONLY

TO SET UP CONFERENCE – GET DIAL TONE – PRESS “MORE” SOFT KEY – PRESS “MEET ME” SOFT KEY – DIAL THE NUMBER

TO SET UP DISTINCTIVE RING (IF PHONE HAS MORETHAN ONE LINE)

PRESS SETTINGS – PRESS 2 FOR RING TYPE

USE TOGGLE BUTTON TO GET TO CORRECT LINE NUMBER

PRESS DEFAULT SOFT KEY – PRESS SELECT SOFT KEY

PRESS PLAY AS YOU TOGGLE THROUGH THE LIST TO HEAR EACH SOUND

AFTER FINDING THE SOUND YOU LIKE – PRESS OK – PRESS EXIT

TO USE CALL PICKUP (CALL PICKUP GROUP MUST BE CREATED IN ADVANCE)

WHEN PHONE NEARBY IS RINGING - PICK UP YOUR RECEIVER – PRESS MORE SOFT KEY

PRESS “PICKUP” SOFT KEY – PRESS “ANSWER” SOFT KEY

CALL WILL COME TO YOUR PHONE

TO USE CALL PICKUP – CONFIGURED ON A BUTTON FOR 7962 OR HIGHER

BUTTON TURNS AMBER (COLOR) ON INCOMING CALLS - PRESS THE BUTTON TO ANSWER

TO OPEN YOUR MAILBOX

Press MESSAGES key.

Enter your password. (DEFAULT IS 12345)

Listen for prompt.

SHORTCUT MENU (2) SAVE (3) DELETE (7) REWIND (##) FAST-FORWARD TO END
(*) CANCEL OR BACK UP (#) SKIP OR MOVE AHEAD (0) HELP

CHANGING YOUR GREETING

After opening your mailbox:

Press 4 for Setup options.

Press 1 for Greetings.

Press 1 to change greeting.

Press 1 to record new greeting.

Follow the voice prompts.

Press * to end.

CHANGE YOUR RECORDED NAME IN THE DIRECTORY

After opening your mailbox:

Press 4 for Setup options.

Press 3 for Personal settings.

Press 2 to record your name in the directory (you will hear the current name).

At the tone, record your greeting.

Listen to voice prompt.

ACCESSING VOICE MAIL WHILE AWAY FROM THE OFFICE

Dial 273-1000 from any phone (31000 from campus numbers).

Press the *.

Enter the 5 digit phone number and password.

Follow the voice prompts.

TRANSFERRING A CALLER TO SOMEONE’S MAILBOX

Press the TRANSFER soft key.

Press *.

Dial the 5 DIGIT NUMBER you want to transfer the call to.

Press TRANSFER soft key.

NOTE: if you don’t press the transfer key fast enough, the called party will hear only a portion of the caller information.

                    FORWARD A COPY OF A MESSAGE TO AN ASSOCIATE

Press # during or 5 immediately after listening to message.

Listen to voice prompts.

                      LEAVE A MAILBOX MESSAGE FOR YOURSELF OR AN ASSOCIATE

Calling from campus – Dial * in front of the 5 digit number

Calling locally from a non-campus number – Dial the 7 digit number

Calling long distance – Dial 1+area code+7 digit number


                     IF YOU FORGET YOUR PASSWORD

Put in Work Order @ http://telecom.cns.ufl.edu/ to have box reset. You will not lose messages.

                     PASSWORDS WILL NOT EXPIRE

SHORTCUT MENU FOR VOICEMAIL

TO FORWARD CALLS VIA THE WEB

Log on to CCM User: https://iphone.voip.ufl.edu/ccmuser/
User ID is: Your Gatorlink User Name
Password is: Your Gatorlink User Name + 5-digit phone # (typed together as one word)
(Note: Passwords can be changed by user (not recommended). Telecom does not know your password once it has been changed. Telecom cannot help you if you forget it without reinstalling the application).

After entering User Id and Password – Click on - Drop down arrow on User Options

Click on – Device – Click on – Line Settings (Top of Page)

Click on - Drop down arrow on Line to select Line 1 or the Line you want to forward

Click on Forward Calls to

Click on – This number (Type in number you want to forward to)

Click on – Save (Top of Page)

CONFIGURING THE SERVICES BUTTON
(USING SAME WEBPAGE AND LOGIN AS ABOVE)

After entering User Id and Password – Click on - Drop down arrow on User Options

Click on - Drop down arrow on User Options

After page displays – Click on – Device - Click on – Phone Services

IP Phone Services displays - Click on – (+) Add New

Select a Service – Click on Drop Down arrow on – Not Selected

Note: You may subscribe to the following services:

Area Code Lookup

CNN Top Stories

Stock Quotes

Weather Checker

Click on Service you want - Click on Next (Top of Page) - Click Save

Repeat these steps to subscribe to other services

Note: There are no charges associated with these services – They are free

PROGRAMMING SPEED DIALS

Log on to CCM User: https://iphone.voip.ufl.edu/ccmuser/
User ID is: Your Gatorlink User Name
Password is: Your Gatorlink User Name + 5-digit phone # (typed together as one word)
(Note: Passwords can be changed by user (not recommended). Telecom does not know your password once it has been changed. Telecom cannot help you if you forget it without reinstalling the application).
- Enter User Id and Password – Click on Logon - Click on - Drop down arrow on User Options
- After page displays - Click on – Device – Then Click on Speed Dials (Top of page)
Note: There are 2 types of Speed Dials
- Speed Dial Settings (on phone base) – Displays when you have unassigned buttons on the base of your telephone
- Any phone numbers and names you input here will appear on the LCD Display next to the corresponding button that you program
- Abbreviated Dial Settings (Speed Dial Setting not associated with a phone button)
- Any phone numbers and names you input here will not appear on the LCD Display but will be programmed internally
- After completing the list – Press Save
- Right click the page
- Click on Print to make yourself a copy
- Click on Logout (when ready)
- To dial a Speed Dial not associated with a phone button
(Note: Receiver/Handset must be on the hook)
- Example – Speed Dial # 6 is 31234 - Display Text: Telecom
- Dial the corresponding Speed Dial (6)
- Press AbbrDial Soft Key
- As the number begins to dial – Lift handset or leave call on Speaker

PROGRAMMING FAST DIALS – USING DIRECTORIES BUTTON
Log on to CCM User: https://iphone.voip.ufl.edu/ccmuser/
User ID is: Your Gatorlink User Name
Password is: Your Gatorlink User Name + 5-digit phone # (typed together as one word)
(Note: Passwords can be changed by user (not recommended). Telecom does not know your password once it has been changed. Telecom cannot help you if you forget it without reinstalling the application).

After entering User Id and Password – Click on - Drop down arrow on User Options – Page displays

Click on Personal Address Book
Click on – (+) Add New – Enter appropriate Information
Click on Save (Top of Page) – Status should show Add Successful
Repeat Steps 1, 2, 3 & 4 to add additional entries
When finished – Click on - Drop down arrow on User Options
Click on – Fast Dials
Click on – (+) Add New – Page displays with Fast Dial Entry and unassigned Fast Dial #
Click on – Find to input from Personal Address Book Entries
Click on – Telephone Number you want to assign as Fast Dial Entry
Telephone Number will display in the Phone Number Field
Click on Save (Bottom of Page) – To add another – Click on Add New (Bottom of Page) - Repeat Steps

To see the entries you’ve inserted on your phone:

Press – Directories Button
Press – 5 for Personal Directory
UserID: (Enter your Gatorlink Username)
PIN: (Enter your 5 digit phone number)
Press - Submit “Soft Key”
Press 2 for Personal Fast Dials – All Fast Dials will appear
Scroll to the number you want to call - Press - Dial “ Soft Key” to dial the number

To Assign Fast Dials from the physical phone instrument (number only – no names)

Press – Directories Button
Press – 5 for Personal Directory
Press - 2 for Personal Fast Dials – All Fast Dials will appear
Scroll to - (Unassigned) – (Note: You may need to do this step twice)
Press Assign “Soft Key” - Enter - Telephone Number to be assigned
Press - Update
Press – Exit

VOIP & UNITY URL'S

Overview of I-phones

http://telecom.cns.ufl.edu/Features-CiscoVoIP

VOIP Phone Training PowerPoint Presentation

http://telecom.cns.ufl.edu/First-Steps

Cisco IP Phone Tutorial Pages:

Cisco Unified IP Phone 7911 Tutorial

http://www.cisco.com/comm/applications/CCNP/qlm/7911/

Cisco Unified IP Phone 7940 Tutorial

http://www.cisco.com/E-Learning/bulk/public/celc/7940_Tutorial/index.html

Cisco Unified IP Phone 7960 Tutorial

http://www.cisco.com/E-Learning/bulk/public/celc/7960_Tutorial/index.html

All Cisco IP Phone Tutorials

http://www.cisco.com/en/US/prod/voicesw/ps6788/phones/ps379/cisco_unified_ip_phones_tutorials.html

Cisco IP Phone User Guides

Cisco 7940 & 7960 Phone Guide (pdf version)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7960g_7940g/4_2_3/english/user/guide/7960u422.pdf

Cisco IP 7911 Phone Guide (pdf version)

https://nets.uvic.ca/telserv/ProductManuals/CP7906_7911_user_guide_v51.pdf

Cisco IP Conference Station 7937 (pdf version)

https://www.cisco.com/en/US/docs/voice_ip_comm/cucme/ip_phones/7937/4.3/english/reference/guide/rc7937.pdf

UNITY VOICE MAIL USER GUIDE: http://vmail.voip.ufl.edu/ciscopca/logon.do

Use to configure voice mail options (Use Mozilla if Internet Explorer doesn’t work – Domain: VOIP)

Cisco CallManager User Screen Logon: https://iphone.voip.ufl.edu/ccmuser

Use to configure phone options.

Note: User ID is your Gatorlink Username - Password is Gatorlink Username and 5-digit phone # (typed as one word)
Cisco VOIP Phone Tips: Save files for reference - make a bookmark to the above links using your IE web browser.
IF YOU HAVE ANY QUESTIONS, PLEASE CALL:CNS-Telecommunications Phone: 352.273.1234 / Fax: 352.846.1400

*********If your Personal Directory locks you out:

Use your GL username for your User ID and the last five numbers of your phone as your pin